Privacy Policy of recalchemy Platform

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Effective date: 1st June 2025
At Recalchemy Ltd (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our platform.

1. Who We Are Recalchemy Ltd is registered in England and Wales (Company No. 14591059) with a registered office at 7 Bell Yard, London, WC2A 2JR.

2. What We Collect We collect the following information: * Name, email address, and phone number * Company name * Call recordings, transcripts, and related data * Platform usage data (via Google Analytics) * Cookies (for functionality, analytics, and marketing)

3. How We Use Your Data We use your data to: * Provide access to the Recalchemy platform * Deliver conversational insights and performance feedback * Maintain and improve platform functionality * Communicate with you about your account * Monitor site usage for analytics and improvement

4. Legal Basis for Processing We process your data on the basis of: * Contractual necessity (to provide services) * Legitimate interest (e.g. platform improvement, security) * Consent (where required for cookies or marketing)

5. Sharing Your Data We do not sell your data. We may share it with: * Trusted service providers (e.g. cloud hosting, analytics) * Legal authorities if required by law

6. Cookies We use cookies to: * Enable core site functionality * Understand usage via Google Analytics * Tailor marketing efforts You can manage cookie preferences through your browser settings.

7. Data Storage & Security All data is stored securely using encrypted systems. Access is limited to authorised personnel. We retain recordings only as long as needed for the purpose intended or required by law.

8. Your Rights You have the right to: * Access your data * Request correction or deletion * Object to processing * Request data portability To exercise your rights, contact: **[hello@recalchemy.com](mailto:hello@recalchemy.com)**

9. UK Users Only Our services are intended for UK-based users only. We do not target users in other jurisdictions.

10. Contact For questions or data requests, email [hello@recalchemy.com]